REFUNDS & RETURNS
When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Your total satisfaction is important to us, therefore all our products come with our own 28-day money-back guarantee. In addition, all our hardy plant stocks come with a full 5-year plant guarantee and you can find out more about this on our plant policy.
Purchases made in store:
In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note. We do not offer refunds on returned items in store if you decide to change your mind.
Purchases made online:
If you wish to return or exchange an item where we are at fault, then if you choose we will fully refund you or replace your item free of charge. We will also reimburse your delivery charges once the item has been returned to us.
If you wish to return or exchange an item where we are not at fault, for example, where you change your mind, you will be required to pay for return postage costs.
Clothing, Accessories and Homeware items: should be returned in their original condition and packaging. Returns that are used, damaged or altered may not be accepted.
Body and Skincare items: must be returned unused, unopened, and in the original packaging.
Returns should be sent to;
RETURNS, The Garden Society, Allington Lane, Fair Oak, Eastleigh, Southampton, SO50 7DD
Your refund will be credited to the original purchaser’s credit card. Crediting refunds to your bank account can take up to 14 working days of receipt of goods or cancellation notification.
Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.
And finally: Nothing in this policy affects your statutory rights. If you would like to know more about your legal rights, please visit https://www.gov.uk/