Terms & Conditions

What these terms cover: these are the terms and conditions which control and protect your use of this website owned and operated by The Garden Society.

By accessing this website and / or placing an order for either the supply of products or services listed, through either the use of the online checkout or by phone, you agree to be bound by the terms and conditions set out below.

Why you should read them: these terms will apply to any contract between us for the sale of products and services to you from our website or via our mail-order number. If you have any queries about these terms, please contact us to discuss, please email orders@thegardensociety.co.uk

About us: ‘we’, ‘us’, ‘our’ means Horticultural Ltd, a company registered in England and Wales under registration number 10321099 Our registered address is The Garden Society, Allington Lane, Fair Oak, Eastleigh SO50 7DE Our VAT number is 252921020 If you have any comments about The Garden Society you can email us at hello@thegardensociety.co.uk

In particular, we wish to draw your attention to our policies relating to the terms of purchase within the Terms Of Service (TOS) and our Privacy Policy. If you are under 16 you must let your parent or guardian know about The Garden Society Privacy Policy before you register to use this site or any of this site’s services. We reserve the right to only accept orders from those over 18 however.

We may modify the TOS from time to time. Please read the TOS and check back often. If you do not agree to any change to the TOS then you must immediately stop using the site. Any changes made after you have placed an order will not affect that order unless we are required to make the change by law.

As a consumer, you have legal rights in relation to items that are faulty or not as described and in relation to delivery. Advice about your legal rights is available from your local citizens’ advice bureau or trading standards office. Nothing in these terms will affect these legal rights.

Print or save: you should print a copy of these terms or save them to your computer for future reference.

Access: our site is made available free of charge. The contents of these pages are the copyright of The Garden Society. Reproduction of part or all of the contents in any form is prohibited other than with the written permission of Horticultural Ltd.

We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

Indemnity: we will not be liable for any claims, damages and costs, including legal fees, arising out of any misuse of the website by you or any user of your computer equipment, whether authorised by you or not, or any misuse of the website or your The Garden Society account information by any other user.

Registration: the personal information which you are required to provide when you register as a customer is accurate, current and complete in all detail. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms and that they comply with them.

You will notify us immediately of any changes to the personal information by contacting orders@thegardensociety.co.uk

Content: our checking processes are designed to ensure correct prices are published and that the description of the product and its photographic representation is accurate. The colours shown on your monitor may differ to the actual colours of the garments due to technical reasons beyond our control.

Order process: the website service is set-up to guide you through the steps you need to take to place an order with us. You are only able to place an order if the item is in stock. Please take the time to read and check your order at each page of the order process.

Your offer to buy: when you confirm and pay for your order, you offer to buy the products at the prices indicated including any delivery charges that apply to your purchase.

Events, workshops & reservations must be prepaid in full at time of booking. Please retain the email confirmation for proof of payment of your booking and bring the confirmation with you on the day of your booking

Acknowledgement of receipt of order: after placing an order, you will receive an email from us acknowledging that we have received your order.

Acceptance of order: we confirm our acceptance of your order by sending you an email that confirms that the products have been dispatched (dispatch confirmation). The contract between us will only be formed when we send you the dispatch confirmation.

If we cannot accept your order: if we are unable to fulfil your order, for example because that product is not actually in stock or no longer available or because of an error in the price or description on our site, we will inform you of this by e-mail and we will not charge you for the product. If you have already paid for the items, we will refund you the full amount as soon as possible.

If we encounter any delays to your order, we will let you know as soon as possible. We will provide you with an estimated delivery date once the order is confirmed. If we cannot provide you with this, you will be offered a full refund if you have already paid by card.

Whilst we make every effort possible to deliver your goods as quickly as possible, sometimes we can get very busy during peak sale periods and some items will sell out very fast. At these times our stock ordering and delivery services will be pushed to their maximum capabilities and to avoid disappointment please order your goods as early as possible.

Please note, as with all online shopping, your completion of the checkout process does not explicitly guarantee we are able to supply the goods ordered and we reserve the right to cancel orders at any point up to the delivery.

If a product is listed as ‘Currently Unavailable’, this means you are unable to purchase that item at the present time.

Every effort is made to ensure that advertised stock information is up-to-date. Unfortunately, if an item does become out of stock or there is a delay from a supplier, contact will be made as soon as possible with a new expected delivery date or to provide a refund.

Products: you may cancel an order, or parts of an order, at any time after you have placed it up until the confirmation of dispatch. You can cancel your order by email orders@thegardensociety.co.uk

Events: events must be prepaid in full at the time of booking. Cancellations must be made up to 48 hours before the start time. Cancellations less than 48 hours before the start time and no shows will be charged in full. Events are non-refundable, except for medical reasons and with proof of medical certificate. No concessions. You can cancel your order by emailing events@thegardensociety.co.uk

Workshops: workshops must be prepaid in full at the time of booking. Cancellations must be made up to 48 hours before the start time. Cancellations less than 48 hours before the start time and no shows will be charged in full. Workshops are non-refundable, except for medical reasons and with proof of medical certificate. No concessions. You can cancel your order by emailing events@thegardensociety.co.uk

Reservations: reservations must be prepaid in full at the time of booking. Cancellations must be made up to 48 hours before the start time. Cancellations less than 48 hours before the start time and no shows will be charged in full. Reservations are non-refundable, except for medical reasons and with proof of medical certificate. No concessions. You can cancel your order by emailing events@thegardensociety.co.uk

Cancellations of orders after delivery:

Title of goods will pass to you at the point we charge your payment card or, when other payment methods are used, funds are credited to our account.

Your total satisfaction is important to us, therefore all our products come with our own 28-day money-back guarantee. In addition, all our hardy plant stocks come with a full 5-year plant guarantee and you can find out more about this on our plant policy.

Purchases made in store:

YOUR LEGAL RIGHTS

When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.

OUR POLICY

In addition to your legal rights, we also allow you to return goods if you simply change your mind. Please return the unused goods to us with the original till receipt within 14 days and we will offer you an exchange or a credit note. We do not offer refunds on returned items in store if you decide to change your mind.

Purchases made online:

If you wish to return or exchange an item where we are at fault, then if you choose we will fully refund you or replace your item free of charge. We will also reimburse your delivery charges once the item has been returned to us.

If you wish to return or exchange an item where we are not at fault, for example, where you change your mind, you will be required to pay for return postage costs.

Clothing, Accessories and Homeware items: should be returned in their original condition and packaging. Returns that are used, damaged or altered may not be accepted.

Body and Skincare items: must be returned unused, unopened, and in the original packaging.

Returns should be sent to;

RETURNS, The Garden Society, Allington Lane, Fair Oak, Eastleigh, Southampton, SO50 7DD

Refunds:

Your refund will be credited to the original purchaser’s credit card. Crediting refunds to your bank account can take up to 14 working days of receipt of goods or cancellation notification.

Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected.

And finally: Nothing in this policy affects your statutory rights. If you would like to know more about your legal rights, please visit https://www.gov.uk/

There is a minimum spend to be eligible for delivery

All our orders are dispatched via a courier delivery service.

U.K. delivery options:

Free UK delivery for orders over £100
Standard delivery £5 and we aim to dispatch within 1-3 working days
UK delivery charges include delivery to all mainland UK addresses.

For delivery to the Isle of Man, Channel Islands and Northern Island our standard delivery charge is £10 and we aim to dispatch in 1-5 working days.

We instruct all our couriers to complete deliveries to the address you have stated on your customer order.

The Garden Society delivery service does not include unpacking, constructing items and or removal of packaging.

We will deliver products to you as soon as reasonably possible. Orders are usually dispatched between 1-3 days from the date of the order being placed. Please contact orders@thegardensociety.co.uk if your delivery has not been received within the dates described.

We are not liable for events outside of our control: in the event that we are unable to meet the delivery within the expected dates because of events outside of our control, we will contact you to let you know with a revised delivery date and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

We instruct all our couriers to complete deliveries to the address you have stated on your customer order. If you need to alter the address for delivery prior to dispatch, please e-mail orders@thegardensociety.co.uk

To ensure the product reaches you in good condition and you are satisfied with your goods all our courier deliveries are completed on a “Proof of Delivery” service. This means that the courier will deliver to your address and require a signature for acceptance of goods by you.

If delivery cannot be made and goods are returned to the sender your order will be refunded in full.

If delivery cannot be made due to the nature of the premises, because there is insufficient access or for any reason that is not within our reasonable control (including your absence at the time of delivery if not previously arranged), you agree to pay our reasonable additional fees for storage and redelivery. We will inform you of the cost of these fees as soon as reasonably practicable, and you will have the option of reconfirming your order including the additional fees, or cancelling.

Please check the measurements of the goods you are buying to make sure there is enough space at the delivery address for delivery to take place. This includes checking that there is suitable vehicle access to the delivery site.

On delivery, you will be required to check the condition of the goods and whether your order has been delivered in full. If there is obvious damage or items are missing or incorrect, you should record this on the delivery document. Missing items will be re-ordered and damaged/incorrect items will be returned and replaced and delivered free of charge. You must let us know about any damaged, missing and/or incorrect goods within 24 hours of your delivery.

On delivery, we will require signed confirmation that the delivery has taken place. This will not affect your legal right to notify us at a later date if you subsequently find a defect in your goods. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery; if you are not personally available to accept delivery, you may appoint a representative to do so in your place. The representative must be an adult, capable of receiving delivery on your behalf, and you agree that we will be entitled to rely on the representative’s instructions as if they were your own.

Once the goods have been delivered to you, you become the owner of the goods and from that point they will be at your risk. This means you will be liable for any subsequent damage, loss or destruction.

If we consider that delivery to the area within your premises of your choice is likely to cause damage to the goods or to your property, we will inform you and record this concern on the delivery document. You may accept delivery in spite of such concern but we will not be liable for any damage caused to the goods or your property as a consequence of us attempting delivery on your instructions (provided that reasonable care is taken in delivering the goods). These terms do not affect your statutory rights as a consumer.

If you have requested that your goods be delivered to your property in your absence, you must specify this and sign the relevant instruction box on the delivery note at time of purchase, stating where you would like the delivery to be left and by doing so you agree that The Garden Society has no liability for claims of delivery shortages.

At The Garden Society we endeavour to keep the site up-to-date, but retain the right to update product information without notice.

We have taken care to describe and show products as accurately as possible, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours.

Products may vary from their descriptions. Where some of our items are handmade the actual size and colour may vary slightly but this is indicated in the product copy.

Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only.

If there is a difference between the price for a product in The Garden Society store and The Garden Society website, you will be charged the price on The Garden Society website. The price offered in respect of a product on The Garden Society website may differ from the price offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that it differs from those on The Garden Society website.

If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our refunds and returns policy.

We make every attempt to ensure our prices are accurate. In the event of a pricing or description error we reserve the right to withdraw an item from sale, under the terms of the Sale of Goods Act.

We reserve the right to amend, modify or withdraw temporarily or permanently any price or product description without notice.

All prices are expressed inclusive of any VAT payable unless otherwise stated.

UK VAT is included at the standard rate. The customer is responsible for any local taxes due.

The price of a product does not include the delivery charge, which will depend on the delivery method you choose and will be added during checkout.

If there is anything that you do not understand, or if you wish to obtain further information, please contact orders@thegardensociety.co.uk

The total liability of The Garden Society for any claim, however arising, shall not exceed the price of the goods supplied by us to the customer.

If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.

These terms and conditions do not affect your statutory rights as a consumer.

The inclusion of any products or services in the site at a particular time does not imply or warrant that these products or services will be available at any time.

Contracts for the purchase of products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. You will remain liable for any orders for the products that you have made and/or charges you have incurred prior to the withdrawal of the service on our Website.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password or other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a disturbed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Website will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial of service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or any website linked to it.

You can exchange The Garden Society gift cards for goods and services at The Garden Society store only.

The Garden Society Gift Card is not for use in The Orangery Tea House Restaurant.  The Orangery Tea House Gift Card is available to purchase and redeem  separately in The Orangery Tea House Restaurant.

You cannot exchange gift cards for cash.

Our Gift cards are not for use in The Secret Garden.

If the goods or services you purchase total less than the value of the gift card, any balance will remain in credit and you can redeem it against future orders.

You will be required to give the physical gift card issued for any purchase activity. We will not accept payment by this method without the physical card. If this becomes accidently damaged please contact orders@thegardensociety.co.uk

Gift cards are valid for 12 months from purchase.

Promotional discounts: discounts & promotional discount codes offered by The Garden Society are valid only for use as part of a purchase made at www.thegardensociety.co.uk unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in The Garden Society store, or for telephone orders.

A great deal of care is taken sourcing and building the set and displays and we ask for everyone to be respectful and to not touch, damage or deface whilst within the experience.

Do notify a member of staff immediately if you are hurt or see anyone injured.

Do notify a member of staff if you notice any dangerous behaviour – abusive or anti-social behaviour will not be tolerated and will result in immediate expulsion from the experience and off site.

Do not return to the event under any circumstances if asked to leave.

Do obey instructions by members of staff in the event of an emergency.

Please note that you are entering and partaking our events completely at your own risk and the management takes no responsibility for your personal belongings or welfare once within the event space.

Please see our event pages for more information on ticket prices, dates and times and what is included.

All guests attending one of our events must be included on a pre purchased booking, any guests not included on the ticket will not be permitted entry into the event.

Your unique email confirmation will serve as a ticket and as proof of payment for your booking.

Tickets and reservations must be presented upon arrival. Please either present your ticket(s) on your mobile device or print a copy of your ticket(s) for our events team upon arrival.

Tickets must be pre-booked and are not available to purchase on the day.

All children under 16 must be accompanied by an adult 18 years or over.

Tickets are non-cancellable and non-refundable after a booking has been made.

We have a maximum capacity for each event. Please ensure everyone who wishes to join in the experience is included on the pre-purchased ticket as we are unable to issue additional tickets upon arrival.

We are committed to providing great value offers on ticket(s); where possible offering discounts on entrance rates. There are likely to be some seasonal special offers and, in some circumstances, prices may go up or down. The price of your ticket(s) will be confirmed at the time of booking.

We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error.

A total price of your ticket(s) will be given before you confirm your booking which you may accept or not. All prices are for pre-booking and include VAT.

All bookings must be made via our online booking platforms.

Please contact reservations@thegardensociety.co.uk for The Secret Garden booking enquiries.

Please contact events@thegardensociety.co.uk for all other events at The Garden Society.

Full payment is required at the time of booking. We do not accept cheques and all bookings must be prepaid before arrival.

Book early to avoid disappointment.

Full payments are processed securely over the phone using our till system.

All bookings are final, non-refundable and non-cancellable. Please be confident that all of your party are able to attend before completing your purchase of ticket(s).

Lost tickets cannot be replaced.

Cancellations:

Please read The Secret Garden Cancellations and Refunds Policy which is separate to all other events at The Garden Society.

Let us know 48 hours ahead if you need to make any amendments to your booking. Otherwise your booking will be fully charged. Due to capacity we can not always guarantee any amendments to your booking. Subject to availability. Please contact us as soon as possible so that we can try and accommodate your amendments. Please note our terms and conditions are that all sales are final and we do not issue refunds on cancellations.

Should you or any member of your party need to cancel your booking once it has been confirmed, the party leader must immediately advise us. All cancellations must be made to events@thegardensociety.co.uk As soon as you cancel, your unique confirmation email ticket will become void and non-redeemable. We regret it is not possible to make refunds in respect of cancelled bookings.

Refunds:

If we find it necessary to close the event for any reason we will offer you a full refund via the same method of booking or the option to book an alternative date, subject to availability.

If we have to make a significant change or cancel your booking, we will tell you as soon as possible.

If you arrive late for your allocated time or cannot make the event for any reason, unfortunately we cannot offer a refund.

We will not change event dates under any circumstances and cannot provide refunds for bookings missed.

Arrival:

Please aim to arrive 20 minutes prior to your reservation.

Please make sure you have directions to The Garden Society. Basic directions are also provided on our website www.thegardensociety.co.uk

Directions should be used in conjunction with an up to date map.

Please check parking arrangements. Parking is always at the vehicle owner’s risk. At peak times and on event days our car park can get very busy so please ensure to arrive in plenty of time before your booking.

Please check in at the entrance of the event with your e-ticket(s) and / or printed tickets. You must join the queue for your reservation.

Please understand that due to the nature of our events performances may overrun and there may be waiting times before each setting of meals and during the performances.

Personal belongings:

Please be aware that there is no storage for personal belongings and bags. It is recommended that you take your cameras though!

Any personal items left unattended in the experience are done so at your own risk.

Specific requests:

If you have any special requests, you must advise at the time of booking. Although we will endeavour to pass any reasonable requests we regret we cannot guarantee any requests will be met.

Unless and until specifically confirmed, all special requests are subject to availability.

All requests must be made to restaurant@thegardensociety.co.uk

If you have any specific dietary requirements you must advise this at the time of booking.

Our experience is wheelchair friendly, however please contact events@thegardensociety.co.ukat least 48 hours prior to your reservation to confirm so that we can ensure wheelchair users have the best experience possible.

Please note this event is hosted in our dedicated outside space. Although the event is undercover please dress accordingly for the weather.

The toilet facilities are outside.

Capturing the moment:

We encourage you to make memories and take great photographs during the experience.

All queries and questions must be made directly to events@thegardensociety.co.uk due to peak season we are unable to answer any queries over the phone or in store regarding our events. Please allow at least 48 hours for a response.

The Garden Society runs the occasional competition. By entering one of our competitions you agree to the following conditions.

Entry to the competitions is restricted to one entry per person please.

Multiple entries will be disqualified.

Automated entries, bulk entries or third party entries will be disqualified.

Competitions are open to UK residents only unless otherwise stated.

Participation can be via the website / social or in store depending on the individual competition terms

The Garden Society social media competitions are run across The Garden Society official social media profiles only:

https://www.facebook.com/thegardensociety

https://www.instagram.com/the_garden_societyE

https://www.facebook.com/theorangeryteahouse

https://www.instagram.com/the_orangery_southampton

https://www.instagram.com/the_orangery_garsonstitchfield

https://www.instagram.com/the_orangery_garsonsesher

https://www.facebook.com/thenaturecollectiveuk

https://www.instagram.com/thenaturecollective_soton

https://www.instagram.com/thenaturecollective_titchfield

https://www.instagram.com/the_dog_dept

https://www.instagram.com/blooms_by_samuel_baker

Participation is free with no purchase necessary. Unless stated.

You must be 18 or over to enter and reside in Great Britain.

Prizes are to be collected from The Garden Society, Allington Lane, Fair Oak, Eastleigh SO50 7DD.

Winners will be chosen at random from all valid entries.

Winners will be contacted via email or social media.

Winners will have a maximum of 4 weeks to collect their prize. If not collected after this period the prize will be donated to one of our nominated charities.

No cash alternative will be given and no alternative prize will be given.

The Judges decision is final and no correspondence will be entered in to.

The competition will run from the dates stated on the competition info.

The Garden Society is compliant with the General Data Protection Regulation (GDPR). Our policy is such that we will not pass on your details to any third party. Please see our privacy policy for more information.

Employees of The Garden Society and immediate family members of employees are not permitted to enter our prize draws or competitions.

If for any reasons beyond our control we are unable to provide the advertised prize, we will endeavour to provide the closest alternative possible and to a similar value.

Competition entries are unable to be returned, unless requested in advance.

If you have any questions please contact The Garden Society Marketing department at marketing@thegardensociety.co.uk or write to MARKETING, The Garden Society, Allington Lane, Fair Oak, Eastleigh, Southampton, SO50 7DD

Face coverings are recommended for indoor settings, however our guests and teams exercise the right to use a face covering at their discretion.

Please continue to respect our guests and teams by maintaining social distancing and using the hand sanitiser provided at the entrances and till points.

We offer an open table policy in our restaurant so there is no need to book a table, just pop in.

Dogs are always welcome.

If you have an outstanding reservation for The Orangery Tea House due to Covid-19 and have paid a deposit, please contact southampton@theorangeryteahouse.co.uk to discuss rescheduling your reservation.

For any specific allergen/dietary requirements please contact southampton@theorangeryteahouse.co.uk

All of our restaurant services policy applies to whole party cancellations as well as last minute reductions in guest numbers. Should you not notify us within the required time or not show up we will automatically compensate the deposit made at the time of booking. Additional fees may be included based on the individual terms and conditions of our restaurant events.

Additional notes: There is no dress code, however being a garden centre especially in wetter winter months we recommend suitable footwear and warmer attire.

Please plan your journey to us in advance. Whilst parking is limited especially during our busiest periods. (Saturday & Sundays and Bank Holidays).

Bookings

Reservations are available at £39 per person, this includes 3 hours of private hire of your secret space, your very own host and an exclusive dining package.

Each booking includes a welcome drink with additional drinks available to be purchased from our menu on the day. A special pre-paid drinks package can be arranged via your host at the time of booking.

Little guests (under 12) are welcome to enjoy The Little Gardener’s High Tea, £20 per child.

The Secret Garden is available for private and pre-booked events only.

A minimum of 6 tickets must be purchased for hire of one of our secret spaces. If you wish to hire a space with fewer than 6 guests, the hire cost is £300.

Bookings can be made up to 72 hours prior to the event.

All reservations must be paid in full and upfront at the time of booking to secure your secret experience.

Please ensure that you purchase a ticket for each person in your group in one transaction. Additional tickets can only be added 72 hours prior to your booking, please let your host know if you wish to purchase additional bookings for your experience.

Please select the date and the time of your experience carefully as transfers are limited based on availability.

Availability

The Secret Garden bookings are available once a day, per space from 12pm - 3pm Monday - Sunday.

Please plan to arrive 10-15 minutes prior to your secret experience start time and visit The Secret Garden check-in to be escorted. The arrival for each secret space is as follows:
- The Potting Shed: 12:00
- The Souk: 12:15
- The Retreat: 12:30
- The Hideaway: 12:45

Each booking will be sold on a first-come-first-served basis via www.thegardensociety.co.uk

Refunds & Exchanges

Due to limited capacity, any cancellations requests must be made for at least 7-days prior to your session for a full refund. Requests made within 7-days of your booking will be rescheduled only.

Please select the date and the time of your experience carefully as transfers are limited based on availability and only up to 72 hour prior to your booking.

In the event that a guest does not arrive for your booking, this will be considered a last-minute cancellation and no refund will be issued.

We will only refund bookings based on a full booking cancellation made 7-days prior to your booking.

In the event of severe or inclement weather conditions, your host will contact you immediately to reschedule your booking.

All refunds will be made in one transaction to the same method of payment made at the time of booking. Refunds will be actioned within 72 hours of your event.

Please ensure that you purchase a ticket for each person in your group in one transaction. Additional seats can only be added 72 hours prior to your booking, please let your host know if you wish to purchase additional bookings for your experience.

Location

The Secret Garden is an outdoor space with appropriate cover however we suggest dressing appropriately for the outside temperature.

In the event of severe or inclement weather conditions, your host will contact you immediately to reschedule your booking.

Please make sure you have directions to The Garden Society prior to your arrival. Basic directions are also provided on our website www.thegardensociety.co.uk. Directions should be used in conjunction with an up to date map.

Please note parking is limited so allow extra time and where possible travel together as the car park gets very busy during peak days, including weekends.

Food & Drink

Each booking includes an arrival drink with additional drinks available to purchase from our drinks menu on the day.

A special pre-paid drinks package can be arranged via your host at the time of booking.

All dishes will be plated to share.

Any dietary requirements must be noted at the time of booking. Your menu will be prepared according to your exact specifications, unfortunately we cannot accommodate any additional dietary requests on the day.

Upon request, your host will share our vegan and gluten free menu prior to your arrival.

Guest Behaviour

Guests are requested to conduct themselves appropriately at all times and to comply with company procedures and/or requests with regard to conduct and respect for the property of The Garden Society, its employees and guests and their health and safety.

Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of The Garden Society, or cause offence to other guests or our members of staff.

We reserve the right to refuse our services or remove you and members of your party from The Garden Society, in our reasonable opinion, we consider this provision to have been breached.

Guests displaying symptoms associated with a possible COVID-19 infection will be asked to leave The Garden Society with immediate effect. Where this is the case shall have no obligation to refund you for your lost reservation, services or any other loss or expense incurred.

Damage

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred The Secret Garden or The Garden Society during your stay (including without limitation specialist cleaning) or for any items that are missing or damaged when you leave.

No Smoking

Guests are not permitted to smoke in The Secret Garden or public areas at the The Garden Society. Smoking in our premises outside of the designated smoking areas will result in a £150 fine.

Special Requests

Ambient music is provided in The Secret Garden, unfortunately we can not play personal playlists for your secret experience.

Power points are provided in each secret space.

The Secret Garden styling will feature seasonal flowers and is subject to change without notice.

Please note no flowers, candles or tableware is to be taken after your experience has ended. Charges may apply for missing items.

We will happily accept additional decor for special occasions, please let our team know at the time of booking and they will organise any help required prior to your arrival.

The Secret Garden is a wheelchair friendly environment, however we do require prior notification at the time of booking.

Personal Belongings

Please note we cannot accept responsibility for personal belongings.

There are no lockers or space to leave personal belongings so we suggest you only bring essential items.

Prams and pushchairs are allowed within The Secret Garden, however we ask that where possible to keep these to a minimum due to limited space.

Please note no dogs are permitted within The Secret Garden.

Contact Us

For The Secret Garden enquiries please contact reservations@thegardensociety.co.uk

The Palm Room is available to book for a sit down service. Choose to dine from our Brunch, Afternoon Tea or Deli Board menu.

All bookings require a non-refundable deposit of £10 to secure a reservation. Based on our location, our business relies on commitment of customers. Each cancellation has an adverse impact on our business. Deposits are non refundable.

If you have an outstanding Afternoon Tea or Brunch reservation for The Orangery Tea House due to Covid-19 and have paid a deposit, please contact southampton@theorangeryteahouse.co.uk to discuss rescheduling your reservation.

You can cancel your reservation providing it is 48 hours before your date and time. Cancelations made in accordance with this policy will receive a full refund of the deposit. Please allow 48 hours for your reservation to be cancelled.

All reservations must be pre-booked online at www.thegardensociety.co.uk

Allergies or dietary requirements must be highlighted when booking.

For any specific allergen/dietary requirements please contact southampton@theorangeryteahouse.co.uk

If you are interested in using The Garden Society or The Secret Garden as a venue for a photoshoot or private event, please contact reservations@thegardensociety.co.uk

Photoshoots for weddings, commercial use, product promotion, modelling etc. are not permitted without the explicit consent of The Garden Society.

We are the owner or the licensee of all intellectual property rights including but not limited to trademarks, copyright and related rights, patents, rights in design, trade names, domain names in our site, and in the material published on it (Content).

The Content is protected by laws, rights and treaties around the world. All such rights are reserved.

Nothing contained in this agreement purports to confer upon you a licence or a right to use the Content and/or display the Content on your PC or other electronic access device for your own personal, commercial and/or non-commercial use, without obtaining a licence to do so from us or our licensors. You are prohibited from reproducing, retransmitting, distributing, selling, publishing, broadcasting or communicating or otherwise making available to anyone for any purpose any of the Content obtained through our site or through other means unless expressly permitted by us.

Where you have obtained our expressed permission, our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

If you print off, copy or download any party of our site in breach of these Terms, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitors to our site, or by anyone who may be informed of any of its contents.

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Please note, we are not responsible for the content of external websites.

Guests are requested to conduct themselves appropriately at all times and to comply with company procedures and/or requests with regard to conduct and respect for the property of The Garden Society, its employees and guests and their health and safety.

Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of The Garden Society, or cause offence to other guests or our members of staff.

We reserve the right to refuse our services or remove you and members of your party from The Garden Society, in our reasonable opinion, we consider this provision to have been breached.

Guests displaying symptoms associated with a possible COVID-19 infection will be asked to leave The Garden Society with immediate effect. Where this is the case shall have no obligation to refund you for your lost reservation, services or any other loss or expense incurred.

We reserve the right and you hereby authorise us to charge your credit or debit card for any damage incurred at The Garden Society during your visit (including without limitation specialist cleaning) or for any items that are missing or damaged when you leave.

Guests are not permitted to smoke in public areas at the The Garden Society. Smoking in our premises outside of the designated smoking areas will result in a £150 fine.

If you wish to complain about any aspect of our service, please email us at hello@thegardensociety.co.uk

Using The Garden Society site indicates that you have read and agreed to our terms and conditions. Placing an order through our site confirms that you have agreed to our Terms and Conditions.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

Horticultural Ltd, Registered in England and Wales Number 10321099

Registered Address: The Garden Society, Allington Lane, Fair Oak, Eastleigh SO50 7DE

V.A.T. Number 252921020

If you have any comments about The Garden Society you can email us at hello@thegardensociety.co.uk